You can place orders by calling us, emailing us, or online. Once an order is placed, we first verify that the payment has cleared. Orders over 1,000$ take slightly longer for risk investigation. Then, we verify that the items you have ordered are either on our shelf and/or on the shelf of the manufacturer to ensure quick delivery. If there are any delays, we will email you and let you know. Once we ship your order, your tracking will be available online. Adult Signature is Required Upon Delivery.
Is a particular product in stock?
Product stock is updated once daily. If a product drop-ships from the manufacturer, & they fail to inform us that the product is out of stock in their confirmation, our website will not show that the item is out of stock until your order is sent to the manufacturer, & they update us or we check the following day with them.
How long does shipping take?
Orders are shipped via UPS or USPS. Orders are processed Monday through Friday & are shipped daily from our warehouses in the Chicago Area throughout the United States. Orders are shipped within 1-5 BUSINESS days from the time that they are processed, unless you choose Rush Order Processing.
Rush Order Processing is available on almost every item that we sell. If you choose Rush Order Processing during checkout, this exclusive service guarantees that your product will ship the same business day that the order is placed (but before 1.30PM Central Time or call us and we can try to expedite even after that time!) if your order meets the requirements. Occasionally an item is shipped by the manufacturer or a distributor, & although Sound Ethics processed your order the same day it was placed, the manufacturer or distributor may not ship the product for a few days. This is completely beyond our control, and is to be expected for products that drop-ship.
If you are in a hurry, choose the fastest UPS shipping method & also choose Rush Order Processing during check out.
- UPS Delivery is Monday-Friday, Saturday delivery is not available, but UPS is more reliable.
- USPS Delivery is Monday-Saturday but in our experience, is a little less reliable.
Shipping methods available to you:
In Store Pickup: Sound Ethics offers in store pickup for customers that are local to our Illinois Location. To place an order for in store pickup, include a message to us with your order indicating that you do not want your order shipped, and that you would like to pick it up. We will email you once your order is ready for pickup.
For customers looking for faster delivery services, we offer the following methods:
-UPS Next Day Air Saver – Next-business-day guaranteed delivery by end of day.
–UPS Next Day Air 10am – FOR UPS DEEMED COMMERCIAL LOCATIONS; Guaranteed next-business-day delivery by 10am.
-UPS 2nd Day Air – Guaranteed on-time delivery to every address in the United States by the end of the second business day.
For any order shipping to the USA:
- A signature may be required for proof that you purchased the item & received it.
- We are not responsible for notifying customers of UPS Holidays. UPS is closed on certain days of the year, to plan ahead see here: http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html
$10.00 Fee for Incorrect UPS Shipping Address:
If your UPS shipping address has an incorrect Suite Number, Apartment Number, Zip Code, or has ANY incorrect information, UPS will charge you a $10.00 fee upon delivery. This fee is charged by UPS & as such, we will pass it on to you by charging the credit card used when you placed your order. It is entirely your fault if you enter your shipping address incorrectly, as our automated shipping system sends the information you enter in our shopping cart directly to UPS for shipping. Any mistakes made in the address are entirely your responsibility.
Shipping to Hawaii & Alaska & Outside of the U.S. : We will gladly ship orders to Hawaii & Alaska & Outside of the U.S. Free shipping is not available. Shipments to Hawaii & Alaska will be sent via UPS or USPS Express Mail International depending on the rate. Extra fees charged by the carrier may apply.
Canadian shipments via UPS will have Customs Brokerage Fees, duty & taxes, please see here:
To calculate the cost of importing product from the USA to Canada, please use this tool:
Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.
All international shipments are sent via USPS or UPS. **RUSH processing is available, but RUSH Shipping is not.** When placing an order for International shipment, the shopping cart will calculate an estimated shipping rate but your total shipping fees may be emailed to you AFTER you place your order if they differ from what the cart charged you. Once your total is emailed to you, you can decide whether to keep or cancel your order.